Terms & Conditions

RESERVATION

For a valid reservation, we need the following information from our customers: 

  1. Name
  2. Birthday
  3. Identity card or passport number
  4. Address
  5. Phone
  6. Email Address
  7. Check-in time / flight number (if travel is by plane)
  8. Check-out time
  9. Name (s) of occupants 

 

PAYMENT FORMS, RESERVATIONS, REMAINING RENT AND SECURITY DEPOSIT

For a booking of our property we require a booking deposit of 50% of the rental price. 

Accepted forms of payment: Bank transfer to our European or Brazilian Bank, Western Union, credit card or PayPal on our website or cash-payment in with our manager in Rio. In order to be able to allocate your payment, we always require a transfer confirmation via email. 

Your reservation is valid, once our booking department has sent you a reservation confirmation. 

The payment of the rental balance and the security deposit must be made in cash upon check-in. This payment is an indispensable requirement to the signing of the rental contract and the handover of the keys. We do not accept checks and credit cards. If the customer does not want to pay the rental balance in cash, the possibility of an electric transaction or credit card payment on your reservation page on website exists. This transaction must be made at least 7 days prior to the date the tenant wants to move in. 

The security deposit is always required and only payable in cash. 

If the reserved property were not available, due to reasons beyond our control, we offer our customers the choice of an alternative property at the same value or the full refund of all paid amounts.

The security deposit has to be paid in cash at the time of arrival.

 

CHECK-IN

Check-in time: 2 pm till 11 pm 

The customer is required to inform us about the time of his arrival and to give us his contact number. Without this information we cannot arrange a check-in.

The customer is required to call our check-in department at least 30 minutes prior to his arrival at the property, so noone has to wait too long.

 

CONTACT NUMBERS IN RIO

CHECK-IN AND CHECK-OUT - ELISA: +55.21.98000.3423

MAINTENANCE, CUSTOMER SERVICE

AGLIKA: +55.21.98136.3503

After receiving the call, Elisa will expect the customer at the building entrance of the reserved property. 

If the apartment is available and the customer wants to have a guaranteed possibility of an early check-in, entering the property between 6 am and 2 pm can be arranged for a fee of 50% of the daily rent. This fee must be paid in advance. 

For check-ins between 11 pm und 6 am the previous day's rent has to be paid. 

 

CHECK-OUT

Check-out time = before 12 pm 

Elisa will meet the client in the apartment (exact time has to be provided before the check-in), in order to examine the property, receive the keys and return the security deposit in exchange. 

If the apartment is available and the client wishes to leave the apartment between 11am and 10pm, we require a late check-out fee of 50% of the daily rent. This fee has to be paid in advance. .

For check-outs between 10 pm and 6 am we charge the previous day's rent. 

If the customer does not leave the apartment within 30 minutes after the pre-established contract time, we require a fine of 50 BRL, as long as the check-out still takes place before 12 pm. After 12 pm a full daily rate will be charged. 

RESERVATION / RENTAL CANCELLATIONS AND CHANGES OF BOOKING DATES/TIMES

In case of a cancellation or a NO-SHOW the reservation deposit will not be refunded. 

There is no refund of rent or the deposit, if a customer should decide to leave the apartment earlier. 

Changing reservation dates will be allowed only upon written confirmation by RiosFinest. 

RiosFinest has the right to terminate the contract of tenancy immediately without any refund, and no retain the security deposit, if one of the following cases should occur: Total number of occupants exceeds the maximum defined on our website, disturbance of the peace and/or infringement of the building regulations, organization of parties, use of illegal drugs, pets (without our written permission), unpaid rent or security deposit. 

If the reserved property has an internet connection or cable TV, RiosFinest assumes no responsibility for connection problems or any resulting inconvenience. This service is offered by telecommunication companies beyond our control. In case of problems and disturbances, there will be no refund of rental payments.

RESPONSIBILITIES AND OBLIGATIONS OF OUR TENANTS

The tenant assumes full responsibility for the property they have rented as well as any items which belong to the building. The same holds true for housemates and visitors. 

The client and all apartment occupants and visitors must comply with the building regulations and house rules. Fines imposed by the building administration for the infringement of these regulations must be paid by the tenant immediately. Additionally they can lead to a premature termination of the rental agreement without any refund and retention of the security deposit. 

Visitors-policy in our properties: There are buildings which do not allow the entry of visitors. Please notify us before booking if visitors are expected, so we can provide a suitable apartment. 

Rentals based on a monthly price do not include the consumption of electricity and gas. Any usage thereof is at the expense of the client and must either be paid when checking-out or in case of rental periods exceeding 30 days after each month

JURISDICTION

Place of jurisdiction is the forum of the State of Rio de Janeiro